DE

Frequently asked visitor questions

Answers to frequently asked questions (FAQ) and the f.re.e visitor hotline

Ticket purchase & Ticket-Shop

Registration & Ordering process

Why do I have to register and enter my e-mail address to buy a ticket or redeem a voucher online?

Print@home Tickets are personalized and registration is necessary to ensure comprehensive service and security standards when ordering and using online tickets.

We do our best to organize the fair and continue developing it to meet your needs and interests. Answering the registration questions helps us to keep the fair even more oriented to your needs.

We need your e-mail address to send you your Print@home Ticket and your customer login by e-mail.

Your ticket will only be sent to the e-mail address that you provide during registration.

What do I need to purchase my ticket or redeem a voucher online, and what documents must I present to gain admission to the fair?

  • An up-to-date Internet browser.
  • A valid e-mail address so that we can send you the ticket.
  • An Adobe PDF Reader to display the online ticket.
  • A valid credit card (VISA, MasterCard, American Express) to pay for your ticket or a printed or online voucher number to redeem your voucher.
  • A working smartphone or tablet.

Your online ticket is only valid together with an official photo ID.

If asked, you must present your official photo ID to admission personnel.

When I register, can I redeem multiple vouchers for myself?

Yes, but the number of vouchers that each person can redeem is limited to the number of days of the fair.

If you have received a voucher, the ticket is free of charge to you because the exhibitor who invited you to the fair is paying for it. Because the exhibitor is only charged for the ticket when you pass through the turnstiles to attend the fair, there is no need to cancel or inform our ticket service if you do not use the ticket.

Why does my name appear on all the tickets that I ordered?

Each person needs to register separately to order a ticket.

If multiple vouchers for 1-day tickets are used to order tickets to attend the fair on more than one day, the name of the person placing the order will appear on all the tickets.

If various people want to use vouchers for 1-day tickets, each person must register separately.

Important: Because Print@home Tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair.

If you accidently use the same name for multiple tickets, please contact us by e-mail: registrierung@messe-muenchen.de

How will I receive my online Print@home Ticket?

Once you have finished ordering your ticket online, you can download and save it in PDF format. In addition, a Print@home Ticket will be sent to the e-mail address that you provided. Please keep an eye out for an e-mail sent by: registrierung@messe-muenchen.de .

In exceptional cases, e.g. if the server is busy, it may take up to 24 hours to send your ticket.

You can print out your PDF Print@home Ticket with the Adobe Reader or click on the link in the e-mail to print out your ticket.

What should I do if I don't receive an e-mail with my Print@home Ticket?

Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home Ticket will be sent to you by e-mail.

In rare cases, e-mails may end up in your e-mail account's spam filter. Please check your spam folder or contact your administrator.

It is also possible that you made a mistake when you entered the e-mail address in your customer profile. Please contact our visitor hotline at the following telephone number +49 89 949-11438 or by e-mail at info@free-muenchen.de .

Can I use my Smartphone or tablet to display my ticket and gain access to the fair?

Yes, the readers at the turnstiles recognize the barcode that's on your ticket and you can use it as a mobile ticket.

What does the message “Maintenance work on server” mean?

If you receive a message with this system-generated text, your order was not processed. However, an earlier or a later order may still have been successful. The process may have been interrupted for one of the following reasons:

  • Timeout: After a standby period of 30 minutes, the ticket system interrupts the ordering process for security reasons.
  • At the end of the ordering process, you did not click on "Order now," which completes the order.
  • You used the Back/Forward button in the browser during the ordering process, which resulted in complications. To move to the previous or the next page, please only use the Back or Forward button on the order form.

Who can purchase the trade visitor ticket?

To purchase a trade visitor ticket, you need proof that you work in the tourism industry (e.g. business card) as identification. The trade visitor ticket is only available for the day with the trade visitor programme, Thursday, 15.02.2024.

Payment

How much do online tickets cost?

Prices for f.re.e are available here.

How can I pay for my online ticket?

We accept the following payment methods:

  • PayPal
  • Giropay
  • MasterCard
  • VISA
  • American Express

Is my ticket order binding?

Yes, the ticket order is binding.

If the customer is a consumer as defined by Section 13 of the German Civil Code (BGB), the customer may cancel the transaction in text form (e.g. letter, fax, e-mail) without providing a reason within 2 weeks.

Cancellation within the cancellation deadline is only possible until the point in time that the ticket loses its validity.

Is my ticket transferrable?

No, tickets with personal particulars (e.g. your name) are not generally transferrable.

Multiple-day tickets may also only be used by one person.

Important: Because online tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair.

Every validated barcode is recognized as such by the electronic access control system, and ticket-holders who try to use a copied online ticket will be denied access.

If you lose your ticket and are afraid that whoever finds it might use it to attend the fair, please contact us by e-mail at registrierung@messe-munechen.de so that we can block your lost ticket.

How can I receive an invoice/receipt?

After you place your order, your Print@home Ticket will be sent to the e-mail address that you provided.

This e-mail contains the activation link for your customer profile / account. To call up and print out your invoice / receipt, click on the “Tickets” tab.

Customer profile

Where can I find my Messe München customer profile?

Your ticket e-mail contains a link to your customer profile.

Please activate your customer profile using the login and password that is sent to you. You can use your customer account to make address changes and to call up and print out invoices/receipts.

Why should I activate my Messe München customer profile?

  • Your customer profile allows you to download and print out any tickets that you purchase or redeem.
  • It contains a link for invoices/receipts for any tickets that you purchase.
  • You can verify and update the information in your profile.

f.re.e visitor hotline

Do you have questions regarding your trade-fair visit? Do not hesitate to call our visitor hotline.