We have put together a list of the most frequently asked questions about f.re.e for you on this page.
NAME OF EXHIBITOR RECIPIENT
HALL + STAND NUMBER
Am Messesee 2
Please keep in mind that this address is only applicable during the actual fair. For deliveries prior to the fair, please contact one of our service partners:
Schenker Deutschland AG
Phone: +49 89 949-24300
Fax: +49 89 949-24339
Kühne + Nagel (AG & Co.) KG
Phone: +49 89 949-24400
Fax: +49 89 949-24409
Four different stand types are available:
In the Tourism and Health & Wellness sectors, the prices per square meter vary, depending on the stand type. In the recreation sectors, prices are based solely on the amount of space booked.
Participation fees are available under Prices.
Further information on the stand packages can be found here.
The participation fee is based solely on the amount of floor space booked. All necessary services (stand construction, technical infrastructure, etc.) are invoiced separately.
You must send us an application form (application form, product/service index) that has been completed in full. Unfortunately, we cannot accept registrations by telephone. Your application is not yet binding.
Once we have received your application, we will send you a stand proposal (after stand allocation begins). Your application becomes binding when you sign, and in doing so, accept that stand proposal.
All co-exhibitors and additionally represented companies must be registered with the f.re.e Exhibition Management Team. The registration fee is EUR 190.
Additional information is available at Application form for co-exhibitors.
The design of your stand should be adapted to suit the type of stand that you have booked (island, end, corner or row stand). You must cover the floor of your stand space with carpeting or another type of flooring. The maximum stand height is three meters.
There is no closing date for registrations, in order to be able to plan we always need your registration as early as possible.
For f.re.e 2021 the placement proposals will be sent out probably mid/end January 2021 at the earliest.
You may indicate your location preference on your application, and we will do our best to meet your request. However, please keep in mind that, for organizational reasons, we cannot meet everyone's request. In any case, we recommend that you register as early as possible. Doing so increases your chances of getting an optimum location.
Friday, April 16, 2021, 08:00 to
Tuesday, April 21, 2021, 18:00.
All vehicles must be removed from the halls by 18:00. Decoration work on the stands must be completed by 20:00.
Sunday, April 25, 2021 06:00 to
Monday, April 26, 2021, 18:00
Your exhibitor pass gives you access to the fair beginning at 08:00, which is before the official opening time.
Please keep in mind that your exhibitor pass does NOT entitle you to free use of public transportation in Munich.
All exhibitors that have registered for and are admitted to f.re.e 2021 may order advertising.
When you register for the fair, you automatically order your basic entry in the online exhibitor database for f.re.e 2021 and in the visitor information system described on the application form. When the time comes, our catalog publisher will contact you about ways to optimize your entry such as booking various product categories. In addition, you can also advertise at the trade-fair center during the trade fair.
If you have any questions of a technical nature, please contact our Exhibitor Technical Services Team:
Exhibitor Technical Services (TAS)
Phone: +49 89 949-21164
Fax: +49 89 949-21169
No. For safety reasons, cables and lines may only be installed by technicians who work for Messe München or its official service partners.
No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.
Please send an e-mail with the contact information of the new contact person to firstname.lastname@example.org. Shortly thereafter, the contact person will receive a new activation link and can create his/her own password at the Exhibitor Shop. The new contact person automatically has access to previously placed orders and can continue placing new ones. The account of the previous contact remains intact, but it can no longer be used to place orders.
There are two possible reasons for this:
The delivery address is identical to the exhibitor's address indicated on the registration form.
The shipping address is taken from the Messe München database. Generally speaking, the Exhibitor Shop does not allow you to make subsequent changes to that address. Please contact us at
email@example.com or by telephone at +49 89 949-11528.
However, there are some products for which a different shipping address may be provided.
Yes. The contact person indicated on the registration form for co-exhibitors receives an activation link for the Exhibitor Shop and can use it to create a password for their own account.
However, co-exhibitors do not have all the same authorizations and can only order certain products.
You can access the status of your orders via the order details under "My Orders". Detailed information is available from the supplier, whose contact information appears in the detailed description of the item in question.
Once you have placed an order, you will receive a confirmation by e-mail.
Some products have a minimum order quantity. Please refer to the detailed description of the product in question.
The items will be included in your final invoice after f.re.e. Some products such as rental furniture, for example, are invoiced separately by our service partners, who send their own invoices.
Subaccounts are additional accounts within you own account. You can use them to give employees or service providers (e.g. your stand-building company) the ability to place orders themselves. Please keep in mind that the main exhibitor is responsible for orders placed using his subaccounts and for paying any costs incurred.
Generally speaking, accounts in the Exhibitor Shop cannot be deleted so that the history of the shop remains intact. However, you can cancel all the subaccount user's authorizations by deactivating them under "Manage subaccounts".
If you have booked multiple stands, the system will ask you which stand you wish to place an order for. Select the stand in the corresponding dialog box and confirm with "Continue". You will be taken to the main page of the shop catalog.
If you only have one stand at the fair, the system skips this stand inquiry and takes you directly to the main page after you log in. If you switch to another stand, please keep in mind that everything you order will go to the currently selected stand/customer. Please be sure to always close your order before switching to another stand/customer. The contents of your shopping cart will NOT be deleted when you switch to another stand.
You can view all your orders in the customer menu (which you can reach via "My user account" under "My orders" in the menu). The link "View order" will take you to the order details, where you can review everything about the order in question.
The Exhibitor Shop can be used with the current versions of Internet Explorer, Firefox and Chrome. It supports Internet Explorer starting at Version 8.
A "Cancellation request" link can be found next to each order item in the order details (which you can reach via "My user account" under "My orders"). You can use it to request a cancellation from the supplier. Whether or not a cancellation is possible depends on the supplier's General Terms of Business and the timeframe in question.
In some cases, cancellation is already deactivated in the system, e.g. if an item has already been shipped or if a specific timeframe has been exceeded. In this case, the "Cancellation request" button no longer appears in the order details.