Frequently asked exhibitor questions—FAQs

f.re.e 2020
NAME OF EXHIBITOR RECIPIENT
HALL + STAND NUMBER
Am Messesee 2
81829 München
Germany

Please keep in mind that this address is only applicable during the actual fair. For deliveries prior to the fair, please contact one of our service partners:

Schenker Deutschland AG
Phone: +49 89 949-24300
Fax: +49 89 949-24339
E-mail: fairs.muenchen@dbschenker.com

Kühne + Nagel (AG & Co.) KG
Phone: +49 89 949-24400
Fax: +49 89 949-24409
E-mail: carsten.emde@kuehne-nagel.com

The Traffic Guide will be available here.

Four different stand types are available:

• Row stand: one side open
• Corner stand: two sides open
• End stand: three sides open
• Island stand: four sides open

In the Tourism and Health & Wellness sectors, the prices per square meter vary, depending on the stand type. In the recreation sectors, prices are based solely on the amount of space booked.

Participation fees are available under Prices.

The participation fee is based solely on the amount of floor space booked. All necessary services (stand construction, technical infrastructure, etc.) are invoiced separately.

Alternatively, you may also book a stand package that already includes all important items such as stand construction, electrical connections, lighting, carpeting and cleaning. Information about stand packages is available under stand packages.

You can calculate the costs of participating in f.re.e 2019 online in advance using the trade-fair budget planner from Meplan.

You must send us an application form (application form, product/service index) that has been completed in full. Unfortunately, we cannot accept registrations by telephone. Your application is not yet binding.

Once we have received your application, we will send you a stand proposal (after stand allocation begins). Your application becomes binding when you sign, and in doing so, accept that stand proposal.

All co-exhibitors and additionally represented companies must be registered with the f.re.e Exhibition Management Team. The registration fee is EUR 190.

Additional information and the registration form is available at Application form for co-exhibitors.

The design of your stand should be adapted to suit the type of stand that you have booked (island, end, corner or row stand). You must cover the floor of your stand space with carpeting or another type of flooring. The maximum stand height is three meters.

We begin assigning stand space for f.re.e 2020 on June 17, 2019. We definitely recommend that you register for the fair early. The earlier you register, the better your chances of getting the stand location that you want.

You may indicate your location preference on your application, and we will do our best to meet your request. However, please keep in mind that, for organizational reasons, we cannot meet everyone's request. In any case, we recommend that you register as early as possible. Doing so increases your chances of getting an optimum location.

Setup:
Friday, February 14, 2020, 08:00 to
Tuesday, February 18, 2020, 18:00.

All vehicles must be removed from the halls by 18:00. Decoration work on the stands must be completed by 20:00.

Dismantling:
Sunday, February 23, 2020 06:00 to
Tuesday, February 25, 2020, 18:00

All exhibitors at f.re.e 2020 have a basic entry that includes being named in the online catalog, the App and the mobile catalog for mobile telephones and the trade-fair magazine.

IMPORTANT: Expensive catalog in the Expo Guide
The Mexican-based company "Commercial Online Manuals S de RL de CV" continues to contact f.re.e exhibitors in an effort to sell them an entry in the online exhibitor directory. The fine print on the offer form contains a clause that requires exhibitors who sign the form to pay an annual fee of EUR 1,181 to the company for a period of three years.

Please be advised that this company is not a partner of f.re.e and/or Messe München GmbH, and that an entry in our fair-related media has nothing to do with the Expo Guide.

Your exhibitor pass gives you access to the fair beginning at 08:00, which is before the official opening time.

Please keep in mind that your exhibitor pass does NOT entitle you to free use of public transportation in Munich.

Information about getting to the fair is available under getting there and your stay.

Depending on which navigation system you are using, you will find the Messe München trade-fair center and the Internationale Congress Center München ICM under the categories "trade-fair center" and "exhibition center" and under the keyword "trade fair".

Some navigation systems allow you to choose between the East, West or North Entrances to the trade-fair center. Use the East Entrance to get to f.re.e.

You may also enter the address "Am Messeturm 4".

More information is available on the page " Getting there".

When it comes to matters concerning travel arrangements and visas, our foreign representatives are available and would be pleased to provide any assistance that you need.

All exhibitors that have registered for and are admitted to f.re.e 2020 may order advertising.

When you register for the fair, you automatically order your basic entry in the online exhibitor database for f.re.e 2020 and in the visitor information system described on the application form. When the time comes, our catalog publisher will contact you about ways to optimize your entry such as booking various product categories. In addition, you can also advertise at the trade-fair center during the trade fair.

If you have any questions of a technical nature, please contact our Exhibitor Technical Services Team:

Exhibitor Technical Services (TAS)
Team 1
Phone: +49 89 949-21164
Fax: +49 89 949-21169
E-mail: tas1@messe-muenchen.de

No. For safety reasons, cables and lines may only be installed by technicians who work for Messe München or its official service partners.

Please refer to the following information sheet.

No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

• If you were already an exhibitor or a contact person at another fair of Messe München, you already have an account at the Exhibitor Shop. So you can also use your existing access information (e-mail address + password).
• Only contact persons indicated on the registration form (exhibitor contact and possibly contact for correspondence) receive access information for the Exhibitor Shop. Should you require an additional account, then the person responsible for the Exhibitor Shop can set up a subaccount for you. Please refer to the information in Question 11.

Please send an e-mail with the contact information of the new contact person to projektleitung@free-muenchen.de . Shortly thereafter, the contact person will receive a new activation link and can create his/her own password at the Exhibitor Shop. The new contact person automatically has access to previously placed orders and can continue placing new ones. The account of the previous contact remains intact, but it can no longer be used to place orders.

There are two possible reasons for this:

• If you have not yet booked any stand space for the selected event, no items will be available for order.
• The Exhibitor Shop distinguishes between main exhibitors and co-exhibitors. Co-exhibitors do not have the same authorizations and may only order certain products.

The delivery address is identical to the exhibitor's address indicated on the registration form.

The shipping address is taken from the Messe München database. Generally speaking, the Exhibitor Shop does not allow you to make subsequent changes to that address. Please contact us at

shop@free-muenchen.de or by telephone at +49 89 949-11528.

However, there are some products for which a different shipping address may be provided.

Yes. The contact person indicated on the registration form for co-exhibitors receives an activation link for the Exhibitor Shop and can use it to create a password for their own account.

However, co-exhibitors do not have all the same authorizations and can only order certain products.

You can access the status of your orders via the order details under "My Orders". Detailed information is available from the supplier, whose contact information appears in the detailed description of the item in question.

Once you have placed an order, you will receive a confirmation by e-mail.

Some products have a minimum order quantity. Please refer to the detailed description of the product in question.

The items will be included in your final invoice after f.re.e. Some products such as rental furniture, for example, are invoiced separately by our service partners, who send their own invoices.

Subaccounts are additional accounts within you own account. You can use them to give employees or service providers (e.g. your stand-building company) the ability to place orders themselves. Please keep in mind that the main exhibitor is responsible for orders placed using his subaccounts and for paying any costs incurred.

• Click on "My user account".
• Select "Manage subaccounts"
• Create a new subaccount and issue the authorizations.
• The subaccount user will receive an activation link for his/her account.

Generally speaking, accounts in the Exhibitor Shop cannot be deleted so that the history of the shop remains intact. However, you can cancel all the subaccount user's authorizations by deactivating them under "Manage subaccounts".

If you have booked multiple stands, the system will ask you which stand you wish to place an order for. Select the stand in the corresponding dialog box and confirm with "Continue". You will be taken to the main page of the shop catalog.

If you only have one stand at the fair, the system skips this stand inquiry and takes you directly to the main page after you log in. If you switch to another stand, please keep in mind that everything you order will go to the currently selected stand/customer. Please be sure to always close your order before switching to another stand/customer. The contents of your shopping cart will NOT be deleted when you switch to another stand.

You can view all your orders in the customer menu (which you can reach via "My user account" under "My orders" in the menu). The link "View order" will take you to the order details, where you can review everything about the order in question.

The Exhibitor Shop can be used with the current versions of Internet Explorer, Firefox and Chrome. It supports Internet Explorer starting at Version 8.

A "Cancellation request" link can be found next to each order item in the order details (which you can reach via "My user account" under "My orders"). You can use it to request a cancellation from the supplier. Whether or not a cancellation is possible depends on the supplier's General Terms of Business and the timeframe in question.

In some cases, cancellation is already deactivated in the system, e.g. if an item has already been shipped or if a specific timeframe has been exceeded. In this case, the "Cancellation request" button no longer appears in the order details.

If you still have questions, please contact our support team either by e-mail at shop@free-muenchen.de or by telephone at +49 89 949-11528.