Frequently asked exhibitor questions—FAQs


Questions and answers about f.re.e

We have put together a list of the most frequently asked questions about f.re.e for you on this page.

General exhibitor questions

  • What is the delivery address for f.re.e 2018?

    f.re.e 2018
    NAME OF EXHIBITOR RECIPIENT
    HALL + STAND NUMBER
    Am Messesee 2
    81829 München
    Germany

    Please keep in mind that this address is only applicable during the actual fair (February 22 - 26, 2017). For deliveries prior to the fair, please contact one of our service partners:

    Schenker Deutschland AG
    Phone: +49 89 949-24300
    Fax: +49 89 949-24339
    E-mail: fairs.muenchen@dbschenker.com

    Kühne + Nagel (AG & Co.) KG
    Phone: +49 89 949-24400
    Fax: +49 89 949-24409
    E-mail: carsten.emde@kuehne-nagel.com

  • What general traffic regulations apply?

    The Traffic Guide will be available as of December 2016.

  • What stand types are available and how much do they cost?

    Four different stand types are available:

    • Row stand: one side open
    • Corner stand: two sides open
    • End stand: three sides open
    • Island stand: four sides open

    In the Tourism and Health & Wellness sectors, the prices per square meter vary, depending on the stand type. In the recreation sectors, prices are based solely on the amount of space booked.

    Participation fees are available under Prices.

    The participation fee is based solely on the amount of floor space booked. All necessary services (stand construction, technical infrastructure, etc.) are invoiced separately.

    Alternatively, you may also book a stand package that already includes all important items such as stand construction, electrical connections, lighting, carpeting and cleaning. Information about stand packages is available under stand packages.

    You can calculate the costs of participating in f.re.e 2017 online in advance using the trade-fair 'http://www.free-muenchen-budgetplaner.de/budget planner from Meplan.

  • Is my application already binding?

    You must send us an application form (application form, product/service index) that has been completed in full. Unfortunately, we cannot accept registrations by telephone. Your application is not yet binding.

    Once we have received your application, we will send you a stand proposal (after stand allocation begins). Your application becomes binding when you sign, and in doing so, accept that stand proposal.

  • How do I register my co-exhibitors?

    All co-exhibitors and additionally represented companies must be registered with the f.re.e Exhibition Management Team. The registration fee is EUR 105.

    Additional information and the registration form is available at Application form for co-exhibitors

  • What must the design of my exhibition stand look like?

    The design of your stand should be adapted to suit the type of stand that you have booked (island, end, corner or row stand). You must cover the floor of your stand space with carpeting or another type of flooring. The maximum stand height is 3 meters.

  • When is the registration deadline?

    We begin assigning stand space for f.re.e 2017 on July 1, 2016. We definitely recommend that you register for the fair early. The earlier you register, the better your chances of getting the stand location that you want.

  • Can I select my stand location myself?

    You may indicate your location preference on your application, and we will do our best to meet your request. However, please keep in mind that, for organizational reasons, we cannot meet everyone's request. In any case, we recommend that you register as early as possible. Doing so increases your chances of getting an optimum location.

  • What are the setup and dismantling times?

    Setup:
    Friday, February 17, 2017, 08:00 a.m. to
    Tuesday, February 21, 2017, 06:00 p.m.

    All vehicles must be removed from the halls by 18:00. Decoration work on the stands must be completed by 20:00.

    Dismantling:
    Sunday, February 26, 2017, 06:00 a.m. to
    Tuesday, February 28, 2017, 06:00 p.m.

  • In which fair-related media for f.re.e 2018 are exhibitors mentioned?

    All exhibitors at f.re.e 2018 have a basic entry that includes being named in the online catalog, the App and the mobile catalog for mobile telephones and the trade-fair magazine.

    IMPORTANT: Expensive catalog in the Expo Guide
    The Mexican-based company "Commercial Online Manuals S de RL de CV" continues to contact f.re.e exhibitors in an effort to sell them an entry in the online exhibitor directory. The fine print on the offer form contains a clause that requires exhibitors who sign the form to pay an annual fee of EUR 1,181 to the company for a period of three years.

    Please be advised that this company is not a partner of f.re.e and/or Messe München GmbH, and that an entry in our fair-related media has nothing to do with the Expo Guide.

  • What does my f.re.e 2018 exhibitor pass entitle me to?

    Your exhibitor pass gives you access to the fair beginning at 08:00, which is before the official opening time.

    Please keep in mind that your exhibitor pass does NOT entitle you to free use of public transportation in Munich.

  • How do I get to the trade-fair center?

    Information about getting to the fair is available under getting there and your stay.

  • How do I get to the trade-fair center using my navigation system?

    Depending on which navigation system you are using, you will find the Messe München trade-fair center and the Internationale Congress Center München ICM under the categories "trade-fair center" and "exhibition center" and under the keyword "trade fair".

    Some navigation systems allow you to choose between the East, West or North Entrances to the trade-fair center. Use the East Entrance to get to f.re.e.

    You may also enter the address "Am Messeturm 4".

  • Who can I contact about travel arrangements and a visa?

    When it comes to matters concerning travel arrangements and visas, our foreign representatives are available and would be pleased to provide any assistance that you need.

  • How can I advertise within the scope of f.re.e 2018?

    All exhibitors that have registered for and are admitted to f.re.e 2018 may order advertising.

  • What advertising alternatives are available to exhibitors?

    When you register for the fair, you automatically order your basic entry in the online exhibitor database for f.re.e 2017 and in the visitor information system described on the application form. When the time comes, our catalog publisher will contact you about ways to optimize your entry such as booking various product categories. In addition, you can also advertise at the trade-fair center during the trade fair.

  • Is WiFi available at the trade-fair center?

    Additional information about our free WiFi service is available here.

  • Who can answer questions of a technical nature?

    If you have any questions of a technical nature, please contact our Exhibitor Technical Services Team:

    Exhibitor Technical Services (TAS)
    Team 1
    Phone: +49 89 949-21164
    Fax: +49 89 949-21169
    E-mail: tas1@messe-muenchen.de

  • Are exhibitors' technicians allowed to work in the utility ducts at the Messe München trade-fair center?

    No. For safety reasons, cables and lines may only be installed by technicians who work for Messe München or its official service partners.

  • What information is available regarding the topic of „Imitations at trade fairs“?

    Please refer to the following information sheet:

  • Am I allowed to bring my dog onto the exhibition grounds of Messe München?

    No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

  • What is the delivery address for f.re.e 2018?

    f.re.e 2018
    NAME OF EXHIBITOR RECIPIENT
    HALL + STAND NUMBER
    Am Messesee 2
    81829 München
    Germany

    Please keep in mind that this address is only applicable during the actual fair (February 22 - 26, 2017). For deliveries prior to the fair, please contact one of our service partners:

    Schenker Deutschland AG
    Phone: +49 89 949-24300
    Fax: +49 89 949-24339
    E-mail: fairs.muenchen@dbschenker.com

    Kühne + Nagel (AG & Co.) KG
    Phone: +49 89 949-24400
    Fax: +49 89 949-24409
    E-mail: carsten.emde@kuehne-nagel.com

  • What general traffic regulations apply?

    The Traffic Guide will be available as of December 2016.

  • What stand types are available and how much do they cost?

    Four different stand types are available:

    • Row stand: one side open
    • Corner stand: two sides open
    • End stand: three sides open
    • Island stand: four sides open

    In the Tourism and Health & Wellness sectors, the prices per square meter vary, depending on the stand type. In the recreation sectors, prices are based solely on the amount of space booked.

    Participation fees are available under Prices.

    The participation fee is based solely on the amount of floor space booked. All necessary services (stand construction, technical infrastructure, etc.) are invoiced separately.

    Alternatively, you may also book a stand package that already includes all important items such as stand construction, electrical connections, lighting, carpeting and cleaning. Information about stand packages is available under stand packages.

    You can calculate the costs of participating in f.re.e 2017 online in advance using the trade-fair 'http://www.free-muenchen-budgetplaner.de/budget planner from Meplan.

  • Is my application already binding?

    You must send us an application form (application form, product/service index) that has been completed in full. Unfortunately, we cannot accept registrations by telephone. Your application is not yet binding.

    Once we have received your application, we will send you a stand proposal (after stand allocation begins). Your application becomes binding when you sign, and in doing so, accept that stand proposal.

  • How do I register my co-exhibitors?

    All co-exhibitors and additionally represented companies must be registered with the f.re.e Exhibition Management Team. The registration fee is EUR 105.

    Additional information and the registration form is available at Application form for co-exhibitors

  • What must the design of my exhibition stand look like?

    The design of your stand should be adapted to suit the type of stand that you have booked (island, end, corner or row stand). You must cover the floor of your stand space with carpeting or another type of flooring. The maximum stand height is 3 meters.

  • When is the registration deadline?

    We begin assigning stand space for f.re.e 2017 on July 1, 2016. We definitely recommend that you register for the fair early. The earlier you register, the better your chances of getting the stand location that you want.

  • Can I select my stand location myself?

    You may indicate your location preference on your application, and we will do our best to meet your request. However, please keep in mind that, for organizational reasons, we cannot meet everyone's request. In any case, we recommend that you register as early as possible. Doing so increases your chances of getting an optimum location.

  • What are the setup and dismantling times?

    Setup:
    Friday, February 17, 2017, 08:00 a.m. to
    Tuesday, February 21, 2017, 06:00 p.m.

    All vehicles must be removed from the halls by 18:00. Decoration work on the stands must be completed by 20:00.

    Dismantling:
    Sunday, February 26, 2017, 06:00 a.m. to
    Tuesday, February 28, 2017, 06:00 p.m.

  • In which fair-related media for f.re.e 2018 are exhibitors mentioned?

    All exhibitors at f.re.e 2018 have a basic entry that includes being named in the online catalog, the App and the mobile catalog for mobile telephones and the trade-fair magazine.

    IMPORTANT: Expensive catalog in the Expo Guide
    The Mexican-based company "Commercial Online Manuals S de RL de CV" continues to contact f.re.e exhibitors in an effort to sell them an entry in the online exhibitor directory. The fine print on the offer form contains a clause that requires exhibitors who sign the form to pay an annual fee of EUR 1,181 to the company for a period of three years.

    Please be advised that this company is not a partner of f.re.e and/or Messe München GmbH, and that an entry in our fair-related media has nothing to do with the Expo Guide.

  • What does my f.re.e 2018 exhibitor pass entitle me to?

    Your exhibitor pass gives you access to the fair beginning at 08:00, which is before the official opening time.

    Please keep in mind that your exhibitor pass does NOT entitle you to free use of public transportation in Munich.

  • How do I get to the trade-fair center?

    Information about getting to the fair is available under getting there and your stay.

  • How do I get to the trade-fair center using my navigation system?

    Depending on which navigation system you are using, you will find the Messe München trade-fair center and the Internationale Congress Center München ICM under the categories "trade-fair center" and "exhibition center" and under the keyword "trade fair".

    Some navigation systems allow you to choose between the East, West or North Entrances to the trade-fair center. Use the East Entrance to get to f.re.e.

    You may also enter the address "Am Messeturm 4".

  • Who can I contact about travel arrangements and a visa?

    When it comes to matters concerning travel arrangements and visas, our foreign representatives are available and would be pleased to provide any assistance that you need.

  • How can I advertise within the scope of f.re.e 2018?

    All exhibitors that have registered for and are admitted to f.re.e 2018 may order advertising.

  • What advertising alternatives are available to exhibitors?

    When you register for the fair, you automatically order your basic entry in the online exhibitor database for f.re.e 2017 and in the visitor information system described on the application form. When the time comes, our catalog publisher will contact you about ways to optimize your entry such as booking various product categories. In addition, you can also advertise at the trade-fair center during the trade fair.

  • Is WiFi available at the trade-fair center?

    Additional information about our free WiFi service is available here.

  • Who can answer questions of a technical nature?

    If you have any questions of a technical nature, please contact our Exhibitor Technical Services Team:

    Exhibitor Technical Services (TAS)
    Team 1
    Phone: +49 89 949-21164
    Fax: +49 89 949-21169
    E-mail: tas1@messe-muenchen.de

  • Are exhibitors' technicians allowed to work in the utility ducts at the Messe München trade-fair center?

    No. For safety reasons, cables and lines may only be installed by technicians who work for Messe München or its official service partners.

  • What information is available regarding the topic of „Imitations at trade fairs“?

    Please refer to the following information sheet:

  • Am I allowed to bring my dog onto the exhibition grounds of Messe München?

    No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

Questions about the Exhibitor Shop

  • Why have I not recieved log-in information for the Exhibitor Shop?

    • If you were already an exhibitor or a contact person at another fair of Messe München, you already have an account at the Exhibitor Shop. So you can also use your existing access information (e-mail address + password).
    • Only contact persons indicated on the registration form (exhibitor contact and possibly contact for correspondence) receive access information for the Exhibitor Shop. Should you require an additional account, then the person responsible for the Exhibitor Shop can set up a subaccount for you. Please refer to the information in Question 11.

  • The contact person in our company has changed. How can I transfer the account to that person?

    Please send an e-mail with the contact information of the new contact person to projektleitung@free-muenchen.de. Shortly thereafter, the contact person will receive a new activation link and can create his/her own password at the Exhibitor Shop. The new contact person automatically has access to previously placed orders and can continue placing new ones. The account of the previous contact remains intact, but it can no longer be used to place orders.

  • When I log in, why don't I see all the items that are available for order?

    There are two possible reasons for this:

    • If you have not yet booked any stand space for the selected event, no items will be available for order.
    • The Exhibitor Shop distinguishes between main exhibitors and co-exhibitors. Co-exhibitors do not have the same authorizations and may only order certain products.

  • What shipping address is currently listed for ordered items that require delivery?

    The delivery address is identical to the exhibitor's address indicated on the registration form

  • Can I change the shipping address in the Exhibitor Shop?

    The shipping address is taken from the Messe München database. Generally speaking, the Exhibitor Shop does not allow you to make subsequent changes to that address. Please contact us at

    shop@free-muenchen.de or by telephone at +49 89 949-11528.

    However, there are some products for which a different shipping address may be provided.

  • Do co-exhibitors get their own account?

    Yes. The contact person indicated on the registration form for co-exhibitors receives an activation link for the Exhibitor Shop and can use it to create a password for their own account.

    However, co-exhibitors do not have all the same authorizations and can only order certain products.

  • How can I find out the current status of a requested item?

    You can access the status of your orders via the order details under "My Orders". Detailed information is available from the supplier, whose contact information appears in the detailed description of the item in question.

  • Will I receive an order confirmation?

    Once you have placed an order, you will receive a confirmation by e-mail.

  • Is there a minimum order quantity?

    Some products have a minimum order quantity. Please refer to the detailed description of the product in question.

  • When do I pay for the items that I order?

    The items will be included in your final invoice after f.re.e. Some products such as rental furniture, for example, are invoiced separately by our service partners, who send their own invoices.

  • What is a subaccount?

    Subaccounts are additional accounts within you own account. You can use them to give employees or service providers (e.g. your stand-building company) the ability to place orders themselves. Please keep in mind that the main exhibitor is responsible for orders placed using his subaccounts and for paying any costs incurred.

  • How can I create a subaccount?

    • Click on "My user account".
    • Select "Manage subaccounts"
    • Create a new subaccount and issue the authorizations.
    • The subaccount user will receive an activation link for his/her account.

  • How can I delete a subaccount?

    Generally speaking, accounts in the Exhibitor Shop cannot be deleted so that the history of the shop remains intact. However, you can cancel all the subaccount user's authorizations by deactivating them under "Manage subaccounts".

  • Once I have logged in to my account, can I place orders for multiple stands?

    If you have booked multiple stands, the system will ask you which stand you wish to place an order for. Select the stand in the corresponding dialog box and confirm with "Continue". You will be taken to the main page of the shop catalog. If you only have one stand at the fair, the system skips this stand inquiry and takes you directly to the main page after you log in. If you switch to another stand, please keep in mind that everything you order will go to the currently selected stand/customer. Please be sure to always close your order before switching to another stand/customer. The contents of your shopping cart will NOT be deleted when you switch to another stand.

  • Are the orders that I place still visible after I finish placing my order?

    You can view all your orders in the customer menu (which you can reach via "My user account" under "My orders" in the menu). The link "View order" will take you to the order details, where you can review everything about the order in question.

  • What prerequisites does my browser have to meet?

    The Exhibitor Shop can be used with the current versions of Internet Explorer, Firefox and Chrome. It supports Internet Explorer starting at Version 8.

  • Can I cancel an order or individual order items?

    A "Cancellation request" link can be found next to each order item in the order details (which you can reach via "My user account" under "My orders"). You can use it to request a cancellation from the supplier. Whether or not a cancellation is possible depends on the supplier's General Terms of Business and the timeframe in question.

    In some cases, cancellation is already deactivated in the system, e.g. if an item has already been shipped or if a specific timeframe has been exceeded. In this case, the "Cancellation request" button no longer appears in the order details.

  • I'm still not sure I understand. Whom can I turn to for help?

    If you still have questions, please contact our support team either by e-mail at shop@free-muenchen.de or by telephone at +49 89 949-11528.

  • Why have I not recieved log-in information for the Exhibitor Shop?

    • If you were already an exhibitor or a contact person at another fair of Messe München, you already have an account at the Exhibitor Shop. So you can also use your existing access information (e-mail address + password).
    • Only contact persons indicated on the registration form (exhibitor contact and possibly contact for correspondence) receive access information for the Exhibitor Shop. Should you require an additional account, then the person responsible for the Exhibitor Shop can set up a subaccount for you. Please refer to the information in Question 11.

  • The contact person in our company has changed. How can I transfer the account to that person?

    Please send an e-mail with the contact information of the new contact person to projektleitung@free-muenchen.de. Shortly thereafter, the contact person will receive a new activation link and can create his/her own password at the Exhibitor Shop. The new contact person automatically has access to previously placed orders and can continue placing new ones. The account of the previous contact remains intact, but it can no longer be used to place orders.

  • When I log in, why don't I see all the items that are available for order?

    There are two possible reasons for this:

    • If you have not yet booked any stand space for the selected event, no items will be available for order.
    • The Exhibitor Shop distinguishes between main exhibitors and co-exhibitors. Co-exhibitors do not have the same authorizations and may only order certain products.

  • What shipping address is currently listed for ordered items that require delivery?

    The delivery address is identical to the exhibitor's address indicated on the registration form

  • Can I change the shipping address in the Exhibitor Shop?

    The shipping address is taken from the Messe München database. Generally speaking, the Exhibitor Shop does not allow you to make subsequent changes to that address. Please contact us at

    shop@free-muenchen.de or by telephone at +49 89 949-11528.

    However, there are some products for which a different shipping address may be provided.

  • Do co-exhibitors get their own account?

    Yes. The contact person indicated on the registration form for co-exhibitors receives an activation link for the Exhibitor Shop and can use it to create a password for their own account.

    However, co-exhibitors do not have all the same authorizations and can only order certain products.

  • How can I find out the current status of a requested item?

    You can access the status of your orders via the order details under "My Orders". Detailed information is available from the supplier, whose contact information appears in the detailed description of the item in question.

  • Will I receive an order confirmation?

    Once you have placed an order, you will receive a confirmation by e-mail.

  • Is there a minimum order quantity?

    Some products have a minimum order quantity. Please refer to the detailed description of the product in question.

  • When do I pay for the items that I order?

    The items will be included in your final invoice after f.re.e. Some products such as rental furniture, for example, are invoiced separately by our service partners, who send their own invoices.

  • What is a subaccount?

    Subaccounts are additional accounts within you own account. You can use them to give employees or service providers (e.g. your stand-building company) the ability to place orders themselves. Please keep in mind that the main exhibitor is responsible for orders placed using his subaccounts and for paying any costs incurred.

  • How can I create a subaccount?

    • Click on "My user account".
    • Select "Manage subaccounts"
    • Create a new subaccount and issue the authorizations.
    • The subaccount user will receive an activation link for his/her account.

  • How can I delete a subaccount?

    Generally speaking, accounts in the Exhibitor Shop cannot be deleted so that the history of the shop remains intact. However, you can cancel all the subaccount user's authorizations by deactivating them under "Manage subaccounts".

  • Once I have logged in to my account, can I place orders for multiple stands?

    If you have booked multiple stands, the system will ask you which stand you wish to place an order for. Select the stand in the corresponding dialog box and confirm with "Continue". You will be taken to the main page of the shop catalog. If you only have one stand at the fair, the system skips this stand inquiry and takes you directly to the main page after you log in. If you switch to another stand, please keep in mind that everything you order will go to the currently selected stand/customer. Please be sure to always close your order before switching to another stand/customer. The contents of your shopping cart will NOT be deleted when you switch to another stand.

  • Are the orders that I place still visible after I finish placing my order?

    You can view all your orders in the customer menu (which you can reach via "My user account" under "My orders" in the menu). The link "View order" will take you to the order details, where you can review everything about the order in question.

  • What prerequisites does my browser have to meet?

    The Exhibitor Shop can be used with the current versions of Internet Explorer, Firefox and Chrome. It supports Internet Explorer starting at Version 8.

  • Can I cancel an order or individual order items?

    A "Cancellation request" link can be found next to each order item in the order details (which you can reach via "My user account" under "My orders"). You can use it to request a cancellation from the supplier. Whether or not a cancellation is possible depends on the supplier's General Terms of Business and the timeframe in question.

    In some cases, cancellation is already deactivated in the system, e.g. if an item has already been shipped or if a specific timeframe has been exceeded. In this case, the "Cancellation request" button no longer appears in the order details.

  • I'm still not sure I understand. Whom can I turn to for help?

    If you still have questions, please contact our support team either by e-mail at shop@free-muenchen.de or by telephone at +49 89 949-11528.

 
 
Highlights
active active active
for exhibitors
for visitors
for the press
Participation supporting program

Secure your participation at f.re.e 2018 now

Apply for f.re.e 2018 right now and secure the chance for your favorite stand location.

Participation supporting program

Secure your participation at f.re.e 2018 now

Apply for f.re.e 2018 right now and secure the chance for your favorite stand location.

Secure your participation at f.re.e 2018 now

Apply for f.re.e 2018 right now and secure the chance for your favorite stand location.

f.re.e 2017 had a lot to offer

f.re.e 2017 had a lot to offer

f.re.e 2017 again had a lot to offer in all six exhibition sectors.

f.re.e 2017 had a lot to offer

f.re.e 2017 had a lot to offer

f.re.e 2017 again had a lot to offer in all six exhibition sectors.

f.re.e 2017 had a lot to offer

f.re.e 2017 again had a lot to offer in all six exhibition sectors.

exhibition sectors

Our exhibition sectors at f.re.e

Learn more about our six exhibition sectors Travel, Health & Wellness, Caravanning & Mobile Recreation, Water Sports, Outdoor and Bicycles.

exhibition sectors

Our exhibition sectors at f.re.e

Learn more about our six exhibition sectors Travel, Health & Wellness, Caravanning & Mobile Recreation, Water Sports, Outdoor and Bicycles.

Our exhibition sectors at f.re.e

Learn more about our six exhibition sectors Travel, Health & Wellness, Caravanning & Mobile Recreation, Water Sports, Outdoor and Bicycles.